Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked

questions about our company, products/services, and more

1. Our Clothes

What materials are MATI's clothes made of?

We meticulously select premium materials for our garments to ensure unparalleled quality and comfort. Our pieces are crafted from the finest French Terry cotton, renowned for its softness and durability. We also incorporate innovative fabrics and blends to enhance performance and style, guaranteeing a luxurious wearing experience that stands the test of time.ons.

What is the overarching design philosophy behind MATI's garment collections?

MATI's garment collections are guided by a distinct design philosophy that merges ancient mythology with modern innovation. Inspired by the rich cultural heritage of Greece, our designs encapsulate timeless elegance and storytelling. Each piece is infused with symbolism and mythology, inviting wearers to embark on a journey of discovery and self-expression. At MATI, we believe in transcending trends to create enduring pieces that resonate with our global community.

Does MATI offer limited edition releases or exclusive pieces?

Experience the thrill of exclusivity with MATI's limited edition releases and exclusive pieces. These coveted collections feature unique designs and elevated craftsmanship, making them coveted treasures for discerning fashion enthusiasts. Stay informed about upcoming limited edition drops by subscribing to our newsletter and following us on social media. Don't miss your chance to own a piece of MATI history and elevate your wardrobe with unparalleled style.

How can customers stay informed about upcoming limited edition drops?

Never miss out on the latest MATI releases and exclusive drops by staying informed through our various channels. Sign up for our newsletter to receive exclusive updates, early access to new collections, and special promotions directly to your inbox. Follow us on social media platforms such as Instagram and Facebook to stay connected and engaged with our vibrant community.

2. Size & Care

Do you offer sizing charts?

Finding the perfect fit is effortless with MATI's comprehensive sizing charts. Our charts provide detailed measurements for each garment, ensuring accuracy and confidence in your selection. Whether you prefer a relaxed or tailored silhouette, our range of sizes accommodates diverse body types and preferences. Consult our sizing charts before making your purchase to find your ideal fit and elevate your style with confidence.

How do I care for my MATI clothing?

Caring for your MATI clothing is simple, allowing you to preserve their pristine condition for years to come. We recommend machine washing your garments in cold water with similar colors and gentle detergent. For best results, air dry or tumble dry on low heat. Avoid bleach and ironing to maintain the integrity of the fabric and prints. Refer to the care label sewn into each garment for specific instructions tailored to its materials.

3. Prices

Why are MATI's prices higher compared to other brands?

We prioritize quality, innovation, and craftsmanship in every aspect of our garments, which reflects in our pricing. Our commitment to excellence extends beyond conventional fashion boundaries, as we integrate cutting-edge Augmented Reality (AR) technology into our designs. This innovative feature not only enhances the aesthetic appeal of our garments but also offers an interactive and immersive experience for our customers. Additionally, our meticulous attention to detail, premium materials sourced from reputable suppliers, and sustainable manufacturing practices contribute to the higher price point. We believe that the value our garments offer, both in terms of superior quality and unique technological features, justifies the investment, ensuring that our customers receive exceptional products that exceed their expectations.

1. AR Integration Process

How does MATI's Augmented Reality (AR) feature work?

MATI's Augmented Reality (AR) feature offers an enchanting experience that brings our designs to life with just a few simple steps. To immerse yourself in this captivating journey, visit our Instagram page and navigate to the filter icon (three stars). From there, select your design ,once chosen, simply point your camera towards your selected garment, and prepare to witness the magic unfold before your eyes. For a more detailed guide on how to unleash the full potential of our AR feature, you can check out the tutorial below.

Can I preview the AR feature before purchasing?

No, the AR feature necessitates the physical garment for previewing. Nevertheless, you can browse our Instagram page to see videos of how the AR looks for the design you're considering buying.

2. Compatibility and Accessibility:

What devices are compatible with the AR experience?

MATI's AR experience is compatible with any device that supports Instagram. Whether you're using a smartphone, tablet, or other AR-compatible device, you can enjoy our immersive AR experience with ease. Simply access our AR filters on Instagram and let the magic unfold on your device of choice.

1. Exclusive Events

Does MATI host exclusive events or pop-up shops for its customers?

Yes, MATI frequently hosts exclusive events and pop-up shops for its valued customers. For instance, recent events like the one in Athnes, hosted at the Blender Galary featured a dynamic fusion of art, fashion, and music, with performances by renowned DJs adding an electrifying atmosphere to the occasion. These events provide an opportunity for customers to interact have an amazing time, explore our latest collections, and engage with the MATI community in a vibrant and creative atmosphere. You can check out our last event here:

https://matibrnd.com/blogs/events-2/events

How can customers gain access to exclusive MATI events?

Customers can purchase tickets online and receive all event-related information through are website. As a special feature, our Augmented Reality (AR) technology also serves as a unique barcode for event tickets, providing a truly innovative and immersive experience for attendees. Also, our customers often enjoy exclusive benefits such as discounted tickets or complimentary access to select events, rewarding them for their loyalty and support.

How can I stay updated on upcoming events?

Customers can gain access to exclusive MATI events by subscribing to our newsletter and following us on social media. We regularly announce upcoming events through these channels.

2. Collaborations

Does MATI collaborate with other brands or artists?

Yes, we frequently collaborates with other brands and artists to create unique and innovative collections. These collaborations allow us to infuse our designs with fresh perspectives and diverse creative influences. Working with like-minded partners enables us to push the boundaries of fashion and storytelling, resulting in truly exceptional pieces that resonate with our audience.

What benefits do collaboration partners receive from working with MATI?

Collaboration partners thrive within MATI's vibrant platform, where they gain access to an active audience, abundant creative resources, and bolstered brand credibility. By embarking on joint projects, partners amplify their reach by merging their respective audiences, mutually benefiting from this dynamic synergy. Comprehensive marketing support ensures their collaborative endeavors receive the spotlight they deserve. Moreover, partners relish exclusive opportunities, fostering deeper connections with our community and driving forward the ongoing evolution of fashion and storytelling.

3. Affiliate Program

What is MATI's affiliate program, and how does it work?

MATI's affiliate program offers partners a unique opportunity to earn commissions by promoting our brand and products. Upon joining, affiliates receive a unique tracking code, allowing us to monitor the performance of their promotional efforts. Affiliates earn a fixed percentage of sales generated through their referral links or codes. Additionally, depending on the agreement, affiliates may also receive complimentary merchandise as incentives for their contributions to our brand's growth and success.

How can individuals or businesses become affiliates with MATI?

To become affiliates with MATI, individuals or businesses can reach out to us via email at info@matibrnd.com. Simply send us a message expressing your interest in joining our affiliate program, and our team will provide you with further information and guidance on how to proceed. We look forward to collaborating with you to elevate our brand together.

How often are affiliate commissions paid out?

Affiliate commissions are paid out every end of the month.

Does MATI offer wholesale pricing for retailers?

Yes, MATI does offer wholesale pricing for retailers.

What are the requirements for wholesale orders?

The requirements for wholesale orders may vary, typically including meeting minimum order quantities and providing business documentation. Retailers must also display a small portrait for each MATI product, indicating its design origin and featuring a QR code for Augmented Reality (AR) interaction. This enhances the customer experience, providing insight into the inspiration behind each piece and allowing them to engage with AR features.

How can I become a wholesale partner?

To become a wholesale partner with MATI, interested individuals or businesses can reach out to our team via email at info@matibrnd.com. Our dedicated wholesale team will guide you through the process and provide you with all the necessary information and requirements to establish a wholesale partnership. We look forward to collaborating with you and expanding the reach of MATI's visionary designs.

Getting in touch

How can I contact MATI's customer support team?

You can contact our customer support team either by sending an email to matibrnd@info.com or by visiting our "Contact Us" page on our website. We strive to respond promptly to all inquiries and provide assistance to ensure your experience with MATI is seamless and enjoyable.

How long does it take to receive a response from the customer support team?

You can expect to receive a response from MATI's customer support team typically within one hour. We prioritize prompt assistance to ensure your queries are addressed swiftly and effectively.

What are your customer service hours?

Our customer service hours are from 9 am to 5 pm. During these hours, our dedicated team is available to assist you with any inquiries or concerns you may have regarding MATI's products, orders, or services.