Shipping & Handling
1. Shipping Information.
Welcome to our Shipping Information page. Here, we outline everything you need to know about the shipping process when you order from us. We strive to provide you with a seamless and efficient shipping experience, ensuring your items reach you in a timely manner.
2. Delivery Times
We understand the anticipation of receiving your order, which is why we aim to dispatch orders as quickly as possible, 1-2 business days. Delivery times may vary depending on your location and the shipping method selected at checkout. Rest assured, we'll provide you with an estimated delivery date before you finalize your order.
3. Order Processing
Upon placing your order, our team works diligently to process it promptly. We prioritize orders based on the order they are received, typically shipped within 1-2 business days, excluding weekends and major holidays. You will receive an email notification containing your tracking information, allowing you to monitor the progress of your delivery. Please note that during peak seasons or promotional periods, order processing times may be slightly longer.
4. Delivery Options
We offer a range of delivery options to accommodate your needs. Whether you require standard shipping, express delivery, or international shipping, we've got you covered. You can select your preferred delivery method during the checkout process, and we'll ensure your order is shipped accordingly.
5. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. This allows you to monitor the progress of your delivery and stay updated on its status. You can use the tracking number provided to track your order on our website or through our designated shipping partner's platform.
6. Delivery Issues
While we strive to deliver your order on time, unforeseen circumstances may occasionally arise. If you encounter any issues with your delivery or have any questions regarding your order status, please don't hesitate to contact our customer service team. We're here to assist you and ensure your shopping experience is nothing short of exceptional.
7. Shipping Costs
Australia -
Express: 20AUD$
Standaard: 15AUD$
Interrnational -
Express: 52AUD$
Standard: 35AUD$
8. International Shipping
For our international customers, we offer worldwide shipping to many destinations. Please note that international shipping times may vary due to customs clearance procedures and other factors beyond our control. Additionally, you may be responsible for any customs duties or taxes imposed by your country's customs authorities.
We offer shipping to various countries at competitive rates:
•Australia 14.99aud
•UK €8
9. EU VAT
For our valued EU customers, we want to make your shopping experience seamless. Rest assured, there are no additional fees beyond the original invoice total quoted at checkout. VAT is included in the selling price of each item, ensuring transparency and simplicity in your transactions.
10. EU Shipping
We offer shipping to various EU countries at competitive rates:
•Greece €2.5
• Belgium, France, Germany, Netherlands: €10
• Austria, Czechia, Denmark, Hungary, Italy, Luxembourg, Poland, Slovakia, Slovenia, Spain: €8
• Bulgaria, Croatia, Estonia, Ireland, Finland, Lithuania, Portugal, Romania, Sweden: €6
11. All Other Regions
All Other Regions
For orders shipped to regions beyond the EU, we partner with DHL to ensure a smooth shipping process:
• Your order will be shipped from the Greece or Australia via DHL Standard.
• Shipping fees include customs duties/taxes.
• Duties and taxes are non-refundable.
12. Contact Us
Should you have any questions or require assistance regarding shipping or any other aspect of your order, our dedicated customer support team is here to help. Feel free to reach out to us via email at info@matibrnd.com.
At Mati, we're committed to delivering your orders swiftly and efficiently, ensuring a seamless shopping experience every time. Thank you for choosing us for your shipping needs.
Shipping & Returns
Exchanges & Returns
1. What is your return policy?
Our return policy allows customers to return items within 14 days of placing their order for a full refund or exchange.
2. How long do I have to return an item?
You have 14 days from the date of receiving your order to initiate a return or exchange.
3. Are there any conditions for returning an item?
Yes, all returned items must be unworn and in re-sellable condition, with the tags still attached and in their original packaging.
4. Do I need to pay for return shipping?
Yes, currently, return shipping is not free, and it is the full responsibility of the customer to cover the cost of returning any item.
5. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at support@matibrnd.com with your order details and reason for return or exchange.
6. Can I return or exchange sale items?
Sale items are non-refundable and non-returnable. However, last chance items can be returned for an exchange only.
7. What should I do if I receive a damaged or faulty product?
If you receive a damaged or faulty product, please notify us within 30 days of receiving your item. We will assess the issue and provide further instructions for returning the item.
8. How long will it take to process my return or exchange?
It can take up to 14 days to process your return or exchange once we receive the item. We will notify you via email once the process is complete.
9. What if I want to return an international order?
If you want to return an international order, please note that you may incur customs fees. The return postage costs are the full duty of the customer, including any custom fees incurred.
